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We bring deep insight and decades of expertise to support leaders of corporate functions in developing delivery and sourcing strategies and engaging in relations***ps with the right set of thrid-party service providers. |
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Our understanding of digital transformation and focus on business outcomes helps IT leaders transform their organizations into powerful enablers of value for their companies. |
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With deep, earned knowledge, we help service providers make vital decisions about services, pricing, and locations in a constantly changing environment. |
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We help shared services / global in-house centers (GICs) unlock value for their organizations |
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Our insights and analysis help you consistently get the results you want from your contracts and provider relations***ps. |
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Coaching, guided implementations, and journey support to help you realize IT-enabled performance breakthroughs. |
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Strategic advice, analysis, and robust problem-solving applied through the lens of your unique context. |
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24/7/365 access to research, data sets, and tools that can be tailored to your needs, plus ongoing analyst inquiry. |
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Fact-based analysis and expertise to inform your thinking and help you accomplish business performance breakthroughs. |
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Covering all major functions in BPS and BPO, we offer a unique depth and breadth of analysis. |
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We offer research-informed expertise about the impact of cloud, digital, and automation to help you capture more value from information technology services. |
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Informed by deep knowledge of all major functions in engineering services, we help you understand challenges and uncover opportunities. |
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Our fact-based analysis of providers, relations***ps, locations, best practices, and next-gen technologies enables solid sourcing decision-making. |
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We help you define and realize success in digital transformation by thinking of it not as a series of technology implementations but rather as a series of journeys. |
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Regardless of where you are in your maturity curve, we help you address systemic challenges while accelerating and optimizing your talent and location strategies. |
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We view digital transformation as a series of journeys encompa***ing technology implementation, business process and delivery model innovation, change management, and experience design. |
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Thought leaders***p that boldly contemplates the rewards and risks of leaning on automation, AI, and machine learning to turbo charge productivity and compet**ive position. |
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Nearly three decades spent shaping sourcing best practice lends us a nuanced yet disruptive perspective about what’s possible today. |
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Intelligence from across the full spectrum of our research and consulting in concise, easily accessible infographics. |
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Experience some of our best thought leaders***p virtually and conveniently. |
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Our analysts and consultants bring their energy and bold thinking into the community, onto the stage, behind the microphone, onto the panel. |
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